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Multi Factor Authentication (MFA)

A major change is coming soon on how you log in to your Volvo / Prevost applications. This includes Prevost Tech Tool, Online ordering, online warranty and Impact.

Volvo Group (Mack Trucks, Volvo Trucks, Volvo Buses, Prevost, Nova Bus, Volvo Construction Equipment) is implementing a new and more secure login method to Volvo Group systems called, Multi Factor Authentication (MFA). The first application to require MFA is Premium Tech Tool.

Must have a unique email address per User ID.

MFA Enrollment

Please follow the step-by-step instructions below on MFA and begin the setup process by selecting your preferred method (SMS/Phone, Authenticator App or Security Key). This is in preparation of the MFA Go Live in Fall of 2023.
We will need your mobile phone number for each of your TechTool users ID. In the situation you cannot use a cell phone to authenticate 2 others options area available: landline phone (must be direct) or YubiKey. 

If you have not answered our survey, please follow this link.

If you have any questions or concerns, do not hesitate to contact [email protected] 

Thank you