7 January 2020
Prevost Factory Training Major Success In Quebec
The Prevost Factory Training program was held late last year in Quebec and included 44 technicians from over 26 different companies throughout the United States and Canada.
The training program is a 5-day training course where technicians can choose from a variety of training classes including: Allison Transmission, Pneumatic Braking Systems, Volvo Drivetrain, Prevost Electrical, Prevost HVAC systems and Pneumatic Accessories.
The highlights of the program in Quebec are the factory tour where technicians are able to see where Prevost coaches are manufactured and the tour of the Prevost Museum. These behind the scenes tours are unique in allowing those who work closely with Prevost coaches to see firsthand the parts they routinely work on – before becoming part of the finished bus.
“While all of our training courses are focused on helping our customers immediately benefit from what they’ve learned, the tour of the factory where Prevosts are manufactured really shows the product from the ground up,” said Robert Hitt, Director of Aftermarket Training, North America. This training marked the 19th year of hosting customers at the Prevost factory in Ste-Claire.
Marc Reilly of Great Canadian Coach said of the training program, “we are part of a community. If I have a problem or need advice, I know there is a whole network of people I’ve met here at the Prevost training to help me out.”
Prevost’s goal of these training programs is for technicians to obtain an extensive amount of product knowledge so they may quickly and accurately answer customer questions and make any necessary repairs to get customers’ coaches back on the road in a timely manner.
Marathon Coach Service Manager Chris Welch said of the training program, “I’ve known the folks who do the trainings for a long time and I trust them. The training is outstanding. I’ve never felt like I am on my own with Prevost because I have great relationships with them both here and throughout the country.”
The Prevost Technical Institute™ (PTI) training team is the strongest training team in the industry with a combined 302 years of bus experience and numerous experts on all Prevost models and the Volvo 9700. PTI also supports Parts, Distribution and the many needs of Prevost’s ever expanding network.