Getting Your Business Back Up and Running: Customer Resources & Communications

ENVIROCARE GIVES CONFIDENCE TO GROUP TRAVEL

Sanitizing surfaces and cleaning the air

Because the quality of air and the cleanliness of surfaces is a concern for today's riders, Prevost has introduced ENVIROCare, a system that naturally and automatically cleans and sanitizes contaminants, bacteria and viruses in the air and on surfaces throughout the cabin. Prevost has introduced a dual ionizer for cabin climate systems that can help to suppress and destroy viruses, bacteria and mold that is airborne or on surfaces. Click here for more information.

Customizable Marketing Tools for Operators, Ready to Go reassures riders

Prevost has expanded its Clean + Care program with Ready to Go, a package of easy to use tools designed to help operators restart their business. The new program includes messaging and marketing for bus and tour operators outlining many new processes and procedures to reassure riders as they begin their trips. Riders can feel much safer knowing the processes and solutions for preparing the coach - Before You Go, personal protection solutions - As you Go, and coach equipment solutions - While You Go. Available in English, French and Spanish. Click here for the entire program.

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Prevost Clean + Care is an all encompassing program for your business today. Click here for a complete outline of the program since it will continue to be updated with new offerings.

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Always available for your requests, requirements and questions

We are with you during this time of uncertainty and we want to let you know how to best reach us during the crisis. Please use the email address below for any concerns or questions you have, or if you just need to reach out:

prevostcrisissupport@volvo.com

This email account is being monitored closely and you should expect to receive a response within one business day. As always, thank you for being a part of the Prevost family.
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Message Regarding Temporary Closures During COVID-19 Crisis

(March 24, 2020) During this extremely volatile and challenging time for all of us, it is essential for Prevost to maintain transparency in communication with its customers. Read the full letter.

COVID-19 Update for our Customers(March 18, 2020)

Dear Valued Customers, As an important member of the Prevost and Nova Bus families, we appreciate your partnership and the trust you place in us to provide you with the best experience. As the circumstances surrounding this global health crisis progress, our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID-19. Read the full letter.

Solutions

STORAGE AND STARTUP GUIDELINES

While many coaches are temporarily parked during this time, there are steps we recommend taking to keep them in tip-top shape and prepared for getting back on the road when the time comes.

Read our Guidelines document here.

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Expanded Warranty Extension

(June 10, 2020) Expanded Warranty Extension will be increased from 27 months to 28 months. For those operators whose warranty was extended from 24 to 27 months on coaches parked due to the COVID-19 crisis, we will expand the warranty extension to 28 months F urther Information

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Call our Prevost Action Service System (PASS) anytime 24 hours a day/7 days a week at 1-800-463-7738.

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PARTS & SERVICES STATUS UPDATE

(April 14, 2020) The Prevost Parts & Service Teams remain committed to providing you with the best possible service during this time. We have implemented new procedures to promote safety for both our employees and our customers. These procedures include contact-free coach drop-off and parts pickup, extra measures to systematically sanitize high-touchpoint areas, and encouraging team members to practice safe social distancing.

While all of our service centers currently remain open, many are operating under amended hours. We have added a brand new interactive map on our website to show you all service center information. The details are being updated daily, and we encourage you to check back frequently for the most current information as this is an ever-changing situation.

Contact-Free Drop-Offs
We invite customers to participate in contact-free vehicle drop-off to minimize risk of exposure. Simply follow the easy steps below to set up your appointment today:

Call the service center of your choice and discuss your service needs
Establish a service plan with your advisor and exchange all vehicle information over the phone
Determine a time with your service advisor to drop off your vehicle
Drop off your vehicle at the appointed time. Your service advisor will contact you with any questions or concerns that arise during service.

Once the work is complete, your service advisor will contact you via phone to arrange pickup and payment.

Contact-Free Parts Pickup
We understand access to parts remains critical during these times. To provide a safe and timely option, we’re now offering contact-free parts pickup at our service centers.

To utilize contact-free pickup:

Place your parts order online or over the phone
Call your local branch to set up the pickup time
Proceed to your local service center to pick up
Follow local signs and directions to Will Call area
Call the service center branch upon arrival to confirm pick-up
Sign your paperwork and take your order

If you require service support outside of a service center, we encourage you to contact your Customer Support Manager directly via phone or email. A list of CSMs and their contact information can be found on our website.

We are here for you during these uncertain times and encourage you to contact us at prevostcrisissupport@volvo.com for any crisis-related needs.

Thank you for being part of the Prevost family.

Resources

The CERTS ( Coronavirus Economic Relief for Transportation Services) Act

Prevost has been working with state associations, entertainers and our own employee base to encourage contacts to Congress. Virtual meetings for in person discussions and letter writing have encouraged over 50% of the Senate and over 250 House representatives to sign to co-sponsor the bill. The fight continues to make sure Congress includes the motorcoach industry in the next relief package.

Support the CERTS Act (click this link to the UMA site to send a letter to your Senate and House representatives)

Ask your U.S. Representative to support H.R. 7642, $10 billion for the Coronavirus Economic Relief for Transportation Services (CERTS) Act to help get our fleets rolling again. Funds could be used for payroll, equipment, PPE, rent, leases, insurance and debt service. We need CERTS Act to be included in the next COVID-19 relief bill. Our bus and motorcoach companies NEED this relief.

Now is the time to act!!

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The Federal CARES Act

(April 2, 2020) The latest relief package from Congress, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on March 27. The $2.2 trillion package is intended to offer relief to Americans in the wake of the COVID-19 pandemic.

In an effort to keep you informed as the situation evolves, we’ve provided links below to resources to help you better understand what the CARES Act entails and how to take advantage of the offerings included.

We encourage you to take the time to review the presentation from the U.S. Chamber of Commerce where you’ll find major provisions, implementation and resources.

The Federal CARES Act Presentation (U.S. Chamber of Commerce)

Small Business Guide & Checklist (U.S. Chamber of Commerce)

U.S. Chamber of Commerce (Official website)

Small Business Resources (CO by U.S. Chamber of Commerce)

We also welcome you to reach out to us at prevostcrisissupport@volvo.com and let us know how we can help. Things are changing daily, and we will continue to add information to our website and social media channels as updates become available.

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Buses Move America resources from ABA

American Bus Association (ABA) response to COVID-19

United Motorcoach Association (UMA) resources on COVID-19

American Public Transit Association (APTA) response to COVID-19

Industry Videos

Motorcoaches move 600 million passengers each year, yet Congress is "missing the bus" on the economic packages providing relief to other members of the transportation industry. Watch this heartfelt message from the ABA, DC Trails and TMS on how to show support for the motorcoach industry.

Industry Veteran Shares Appeal for Assistance

Prevost operator Brian Annett of Annett Bus Lines shared this message calling for government assistance to the motorcoach industry to support the many small businesses in need due to the COVID-19 outbreak. Watch the video.